Refund policy

Here's a professional Return & Refund Policy for your LOZZI jewelry store that you can paste directly into Shopify.

Return & Refund Policy

Returns & Refunds

At LOZZI, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Window

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned with original packaging and tags (if applicable).
Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

Earrings that have been worn or used.
Personalized or custom-made jewelry.
Products damaged due to misuse, improper care, or normal wear and tear.
Items purchased during clearance or special sale events (unless damaged upon arrival).

Damaged or Incorrect Products

If you receive:

A damaged product
A defective product
The wrong item

Please contact us within 48 hours of delivery with clear photos and your order number. We will review the issue and arrange a replacement or refund if approved.

Refund Process

Once your return is received and inspected:

Approved refunds will be processed within 5-7 business days.
Refunds will be credited to the original payment method used during checkout.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Cash on Delivery (COD) Refunds

For COD orders:

Refunds will be processed via bank transfer, UPI, or store credit.
Customers may be required to provide bank account or UPI details.

Exchange Policy

We currently offer exchanges only for:

Damaged items
Defective products
Incorrect products received

Exchange requests must be made within 7 days of delivery.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, LOZZI will cover the return shipping cost.
For customer preference returns, return shipping charges may apply.