Shipping policy

Here's a professional, SEO-friendly Shipping Policy for your LOZZI Shopify store that you can paste directly into your policy page.

Shipping Policy

Shipping Information

At LOZZI, we strive to deliver your favorite jewelry pieces safely and quickly. All orders are carefully processed and packed to ensure they reach you in perfect condition.

Order Processing Time

Orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Prepaid Orders: Typically delivered within 3-4 business days.
Cash on Delivery (COD) Orders: Typically delivered within 4-8 business days.
Delivery timelines may vary depending on your location and courier availability.

Shipping Charges

Free Shipping on Orders Above ₹999
A standard shipping fee may apply to orders below ₹999 and will be calculated at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp (if provided during checkout). You can use this link to track your order in real-time.

Delivery Delays

While we work with trusted courier partners, delays may occasionally occur due to:

Weather conditions
Public holidays
Natural disasters
High order volumes
Remote delivery locations

We appreciate your patience in such situations.

Incorrect Address Information

Please ensure your shipping address and contact details are accurate. LOZZI is not responsible for delays or failed deliveries caused by incorrect information provided during checkout.

Cash on Delivery (COD)

COD is available for eligible locations.
LOZZI reserves the right to contact customers for order verification before dispatching COD orders.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team within 48 hours of delivery notification. We will work with the courier partner to resolve the issue as quickly as possible.